Some people enjoy working at call centers. You can just tell from the service you receive on the phone. They geniunely seem happy to be chatting with you. But call center representatives aren't just there to chat. So what do they actually do?
Call center representatives are there to answer questions and address concerns. Sometimes, they make cold calls to tell you about a certain product or service their company is selling. Generally, the cold calls follow a script. So you don't have to worry about improvising while you're on the phone.
Since most of what you'll be saying is scripted, you only need a high school diploma to get the job. Basically, as long as you can dial the number and say, "Hello," you'll be in good shape.
How to Become a Call Center Representative
There is more than meets the eye when it comes to being a call center representative. For example, did you know that they make an average of $14.02 an hour? That's $29,153 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Call Center Representative Do
There are certain skills that many call center representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Call Center Representative
If you're interested in becoming a call center representative, one of the first things to consider is how much education you need. We've determined that 25.5% of call center representatives have a bachelor's degree. In terms of higher education levels, we found that 2.0% of call center representatives have master's degrees. Even though some call center representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call center representative. When we researched the most common majors for a call center representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call center representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a call center representative. In fact, many call center representative jobs require experience in a role such as cashier. Meanwhile, many call center representatives also have previous career experience in roles such as customer service representative or sales associate.
Call Center Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of certified nursing assistant you might progress to a role such as team leader eventually. Later on in your career, you could end up with the title sales manager.
Call Center Representative
Sales Manager
5 Years
Account Manager
5 Years
Service Manager
6 Years
Marketing Manager
5 Years
Business Development Manager
9 Years
Senior Account Manager
7 Years
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Average Salary for a Call Center Representative
Call Center Representatives in America make an average salary of $29,153 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $22,000 per year.
Average Call Center Representative Salary
$29,153 Yearly$14.02 hourly
$22,000
10 %
$29,000
Median
$37,000
90 %
What Am I Worth?
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Top Skills For a Call Center Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.3% of call center representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Call Center Representative Resume templates
Zippia allows you to choose from different easy-to-use Call Center Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Call Center Representative Demographics
Call Center Representative Gender Distribution
Female
73%
Male
27%
After extensive research and analysis, Zippia's data science team found that:
- Among call center representatives, 72.6% of them are women, while 27.4% are men.
- The most common race/ethnicity among call center representatives is White, which makes up 60.6% of all call center representatives.
- The most common foreign language among call center representatives is Spanish at 76.5%.
Online Courses For Call Center Representative That You May Like
Advertising Disclosure The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service Training Keys To Satisfy Your Customers
An introduction to customer service and its importance in any business...
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
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Best States For a Call Center Representative
Some places are better than others when it comes to starting a career as a call center representative. The best states for people in this position are Hawaii, Washington, California, and Oregon. Call center representatives make the most in Hawaii with an average salary of $39,335. Whereas in Washington and California, they would average $37,233 and $35,128, respectively. While call center representatives would only make an average of $34,449 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Arizona
Total Call Center Representative Jobs:
3,000
Highest 10% Earn:
$39,000
Location Quotient:
1.31 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$31,068
Avg. Salary
2. Minnesota
Total Call Center Representative Jobs:
2,810
Highest 10% Earn:
$42,000
Location Quotient:
1.08 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$33,988
Avg. Salary
3. Wisconsin
Total Call Center Representative Jobs:
2,167
Highest 10% Earn:
$41,000
Location Quotient:
1 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$32,730
Avg. Salary
How Do Call Center Representative Rate Their Jobs?
4.0
Successful • December 2019
4.0
Successful • December 2019What do you like the most about working as Call Center Representative?
Having alot of resources at hand to review Show MoreWhat do you NOT like?
Micromanagement of the offices and the push on getting to each call as fast as possible Show MoreTop Call Center Representative Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ call center representatives and discovered their number of call center representative opportunities and average salary. Through our research, we concluded that Teleperformance USA was the best, especially with an average salary of $26,099. Alorica follows up with an average salary of $25,897, and then comes Xerox with an average of $28,376. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a call center representative. The employers include Zurich, Matrix Medical Network, and Tandem Diabetes Care
Most Common Employers For Call Center Representative
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Bank of America | $32,274 | $15.52 | 245 |
| 2 | Xerox | $28,376 | $13.64 | 1,210 |
| 3 | Maximus | $28,349 | $13.63 | 436 |
| 4 | Kelly Services | $28,339 | $13.62 | 236 |
| 5 | AT&T | $28,205 | $13.56 | 671 |
| 6 | Aerotek | $28,197 | $13.56 | 404 |
| 7 | ADP | $28,051 | $13.49 | 203 |
| 8 | InfoCision | $27,988 | $13.46 | 262 |
| 9 | Adecco | $27,984 | $13.45 | 490 |
| 10 | General Dynamics | $27,955 | $13.44 | 277 |
Call Center Representative Videos
Do I Want to be a Call Centre Agent? Part 1
A Day in the Life: Call Center Agent
Becoming a Call Center Representative FAQs
How long does it take to become a call center agent?
It takes no time to become a call center agent. If you have a high school diploma or GED equivalent, then you can begin working today in an entry-level call center position today.
Call center agents generally require the ability to do the following tasks;
Have more questions? See all answers to common office and administrative questions.
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