Operations Analyst Jobs Near Me

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst to be located in our Houston office. The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs.

Job description The Operations Analyst is expected to actively monitor all areas of clearinghouse processes on a daily basis. The position will be reporting to the Operations Analyst Team Lead.

The Operations Analyst will work cross-functionally on high-priority operations projects, using analytical and project management skills to drive significant value for the business: operational efficiencies and standardization, change management, process improvement, process mapping, data analytics, communications, training and reporting.

12575 Uline Drive, Pleasant Prairie, WI 53158

If you're looking to be a part of a high performing, collaborative, and dedicated team, M Financial Group is in search of our next Operations Analyst to join our team.

**Overall Purpose:** The Smart Meter Operations Analyst is responsible for monitoring the meter communication network and understanding and identifying failures impacting meter reads and other meter interrogation issues that need to be investigated.

The Operations Analyst supports BRG Operations by reviewing and responding to the performance of steady-state The Operations Analyst s key results are (1) routine assessment of steady-state processes to confirm either desired

The Operations Analyst will support the operational data analytics team in compiling and analyzing data to track, report and communicate operational expenses, projects, initiatives and more.

The Monogram Kidney Care Operations Analyst will be accountable for providing the source of truth for Monogram Kidney Care performance pertaining to internal and external company key performance indicators. The Operations Analyst will need to work closely across interdisciplinary teams to track progress and communicate company performance to all effected parties. Reporting to the Director of Operations, the Operations Analyst will have an opportunity to contribute and develop the best practices for Monogram Kidney Care.

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst to be located in our Houston office. The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs.

What does a great Senior Technical Operations Analyst do?

Infoscitex s Systems Effectiveness Department is seeking an experienced Operations Research (OR) Analyst to support extensive high visibility Modeling, Simulation, and Analysis (MS&A) efforts. As this Operations Research (OR) Analyst, you could expect to:

The Legal Operations Senior Analyst will establish, analyze, and evaluate processes within the Legal department and identify areas to improve team efficiency, simplicity, speed, productivity, and decision-making.

Global Atlantic Financial Company (Des Moines, IA): Report to Analytics Mgr & work closely w/ key Ops bus.

The Workforce Operations Senior Analyst will work directly with Workforce Operations Management, along with IT and Operations Support groups, to ensure optimal performance with inbound and outbound calling strategies. Responsibilities include strategy development, strategy execution, Compliance audits, regulatory audits, as well as encompassing Analyst I & II duties. This position will work closely with IT, Operations, Training and Compliance to create and deploy strategies that maximize agent efficiency, right party contacts and increase operational performance while also ensuring any and all state and federal requirements are adhered to. The Workforce Operations Senior Analyst will be responsible for all processes directly related to the support of each line of business. The Workforce Operations Senior Analyst will have leadership responsibilities in Dialer Administration and Workforce Management operations. While this position will still have responsibilities that the Analyst I & II would have, the primary focus will be to increase performance and efficiency by leveraging data analytics & historical trends. The Workforce Operations Senior Analyst will have more decision-making latitude based off operational forecasts, real time data, and direction from Management. The Workforce Operations Senior Analyst will be responsible for meeting with operations on a frequent basis and relaying results and garnering feedback. This position will also be responsible for managing the work from the clicker agent vendor. This position has a low level of supervision and is required to make quick, effective and sound decisions. The Workforce Operations Senior Analyst must be able to work in a fast-paced environment where patience, tact and confidentiality are required in all cases. Responsibilities include: Dialer & Workforce Administration Subject Matter Expert (SME) for multiple lines of business making them the primary point of contact for Operations in relationship to inbound\outbound strategy Develops and analyze dialer strategies including, but not limited to list building, campaign creation, contact management grid creation, and workforce management analysis to optimize connects and contacts. Ensure adherence to the Collections Strategy set in conjunction with the Operations department Ensure adherence to established policies and procedures including data security, compliance and legal directives. Tracking and reporting all shifts and their effectiveness to operations Prepare reports and make recommendations Track and report all offline agent activities Create and Implement School Schedules Maintain Skill sheet & Master Schedule Liaison to Forecasting Team Adjust inbound/outbound strategies based on weekly over\under staffing outlook Devise daily plan of action from real time reports Responsibility for Creation and Implementation of Agent Counts and Staffing templates Responsible for creating and communication of generated schedules Operational Administration Administration of business group chats Monitor and respond to team resource box for troubleshooting, scheduling, and strategy updates Monitor Service Now and Hot Topic reports to identify real time issue trends that need to be addressed. Responsible for ensuring all Service Now SLAs are not exceeded Handle IT Communication during IT Red Alerts Partner with training to develop materials related to system updates and enhancements Maintain process documentation for training and operations Develop and compile daily, weekly, and monthly performance reports Responsibility for creating and implementing Shift Bid procedures Performance and Analysis Responsible for routine system audits, testing to ensure proper Operations and Compliance requirements are met Analyze the results of all production reporting and make recommendations regarding strategic management of inbound call forecasting and outbound dialing strategies Develop and maintain controls around ensuring all Federal and State requirements are followed for outbound calling activities Track call center shrinkage Prepare management level reports Track & report campaign penetration & saturation Maintain agent skill sets in IEX & Navi Cloner Analyze Call List daily to provide validation and reconciliation Monitor inventory and list/filter counts for all collection groups Testing & Projects Lead UAT for all upgrades Lead PRV for all upgrades Communicate results and findings with management Assist in new installations and upgrading of current software, hardware and dialer infrastructure Coordinate staffing for weekend and off hours work Provide feedback to project managers on current testing results Inbound IVR(Interactions\Genesys) Command Center Technology Administer Genesys Applications Administer Best Time to Call Software Configure Virtual Hold Administer IEX and Agent WebStation Configure Navi Cloner MINIMUM REQUIREMENTS Some college education required, additional experience above the required minimum may substitute for education. 3 years Dialer and/or Workforce Operations experience preferred (will consider 3+ years Operations Supervisory experience in an outbound call center) 1 year of Call Center experience In-depth knowledge of business processes and Call Center operations Demonstrated Analytical Skills Strong working knowledge of Microsoft Office suite specifically Excel Thorough knowledge of applicable federal, state and local regulations governing Collections. Flexibility to work weekend and off hours when required. Demonstrated proficiency in Predictive Dialer Operations Demonstrated proficiency in Workforce Management Operations Demonstrated proficiency with T-SQL PREFERRED QUALIFICATIONS Must be detail oriented and well organized Must be able to communicate ideas to all levels of management in a clear and concise manner Must be able to work with minimal supervision Flexibility in hours (40+ hours per week as needed to achieve stated goals) Working knowledge of Call Center Software Demonstrated ability to work with every level of the organization Demonstrated ability to effectively handle multiple projects and responsibility simultaneously Excellent analytical skills with the ability to identify issues and appropriately elevate to management Effective written and verbal communication skills Ability to meet aggressive daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Ability to assimilate large amounts of data and articulate logical patterns, trends and results Willingness and desire to be part of a team environment as work is shared. All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.

Research Analyst on our BioAnalytical team in Madison, WI. The Research Analyst is focused on the extraction of biological samples (Protein Preciptation, Liquid-Liquid, SLE/SPE) in various matrices to support clinical and preclinical trials as well as the operation of Chromatographic and Mass Spectrometry instrumentation (Waters/Shimadzu LC, AB Sciex MS).

Riverside Research is seeking an Operations Research Analyst with knowledge of current and emerging information analytics and fusion methods and able to use all-source tools and techniques.

Graham Technologies (GTECH) is looking for an Operations Research Analyst at MacDill AFB to join our fast-growing team of over 70+ members. We are looking for an Operations Research Analyst who will be responsible for the performance of work within the Intelligence, Operations, and Special Operations Community.

SUMMARY: As an Operations Research Analyst, you will be responsible for researching, developing, and implementing advanced quantitative models to improve operating efficiency, reduce cost and increase revenue.

Lead or participate in projects to improve Epsilon's PeopleCloud Digital Media Solutions audience targeting platform or enable new audience targeting tactics Epsilon s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. Thanks to the work of every employee, Epsilon

Ability to learn other MAI financial software tools and stays abreast of software updates

12575 Uline Drive, Pleasant Prairie, WI 53158

ARServices is seeking a Senior Operations & Security Analyst to work out of the Pentagon in Arlington, VA in support of the Office of the Deputy Assistant Secretary of Defense for Chemical and Biological Defense (ODASD(CBD)) in the oversight of the Chemical and Biological Defense Program (CBDP).

Senior Operations Analyst, reporting to the Plant (Ops) Controller, for a specialized manufacturing company, that generates $550MM in gross revenues with 2,500 associates.

Consistent with the Home Depot's commitment to openness and transparency, we are informing you that a qualified in-line successor is being considered for this position. Senior Operations Business Analysts are responsible for leader subsets of larger projects and initiatives and individual processes or projects that bring value to The Home Depot.

Worldwide Counter Threat Solutions (WCTS) is seeking an Operations Research Analyst who will support a contract with the Naval Undersea Warfare Center Division, Newport s (NUWCDIVNPT s) Ranges, Engineering and Analysis Department (Code 70).

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. As a Strategy Analyst with Evergreen Nephrology, you will collaborate with the VP of Strategy and other leaders to create clear, data-driven approaches to our most pressing and complex opportunities.

The Sr. Revenue Operations Analyst

As part of the Revenue Operations team, the Senior Customer Success Operations Analyst will be a business partner and trusted advisor to the customer success team.