Call Center Representative Resume Examples 2022
Research Summary. We analyzed 21,904 call center representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Teleperformance USA and Convergys. Here are the key facts about call center representative resumes to help you get the job:
- The average call center representative resume is 279 words long
- The average call center representative resume is 0.6 pages long based on 450 words per page.
- Customer service is the most common skill found on a call center representative resume. It appears on 17.3% of resumes.
Julie Anderson Call Center Representative Skills Upset CustomersCompany PoliciesAddress OperationalProduct KnowledgePotential CustomersFollow-Up CallsGreeting CustomersCPRService LevelsSales Floor Employment History Call Center Representative 2019 - Present Walmart San Antonio, TX
Customer Representative 2018 - 2019 Teleperformance Shreveport, LA
Customer Service Clerk 2015 - 2018 AT&T Saint Louis, MO
Education High School Diploma 2015 - 2015 |
Grace Alexander Call Center Representative Experience Call Center Representative2020 - Present Walmart•Charlotte, NC
Telephone Representative2019 - 2020 Best Buy•New York, NY
Mail Handler2017 - 2019 United Parcel Service•New York, NY
Skills Medical RecordsComplex Customer CallsMail ContainersHigh VolumeSchedule AdherenceCRMDistribution AreasCustomer ServiceProcessing EquipmentCompany Policies Education High School Diploma 2017 - 2017 |
Choose From 10+ Customizable Call Center Representative Resume templates
Zippia allows you to choose from different easy-to-use Call Center Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
What Should Be Included In A Call Center Representative Resume
1. Add Contact Information To Your Call Center Representative Resume
Your name should be the biggest text on the page and be at or near the top of the document.
Your address doesn't need to include your street name or house number - listing your city and state works just fine.
Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).
Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.
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2. Add Your Relevant Education To The Resume
Your resume's education section should include:
- The name of your school
- The date you graduated (Month, Year or Year are both appropriate)
- The name of your degree
Optional subsections for your education section include:
- Academic awards (Dean's List, Latin honors, etc. )
- GPA (if you're a recent graduate and your GPA was 3.5+)
- Extra certifications
- Academic projects (thesis, dissertation, etc.)
Other tips to consider when writing your education section include:
- If you're a recent graduate, you might opt to place your education section above your experience section
- The more work experience you get, the shorter your education section should be
- List your education in reverse chronological order, with your most recent and high-ranking degrees first
- If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
4. List Your Call Center Representative Experience
The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.
Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.
It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."
Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.
- Helped me with my patience, multi-tasking has improved.
- Troubleshooted issues with fuel pumps and POS equipment to ensure reliable operation.
- Increased donation amounts using exceptional communication and product knowledge.
- Handled over 70 incoming call daily from customers placing orders over the phone and internet.
- Prepared flyers that met specific customer needs, Provided customers with catalogs
- Presented a positive customer experience that leads to improved satisfaction and sales.
- Emailed and mailed correspondences to customers.
- Managed quality communication, customer support and product representation for each client.
- Updated several mortgage databases to monitor mortgage workout progress and facilitate customer and associate communication.
- Utilized Sametime messenger for communication with colleagues; team leader/ manager.
- Helped customers with various electrical products and answered numerous telecommunications inquiries.
- Trained new employees for Phone Center positions.
- Self-motivated with exceptional communication and computer capabilities.
- Installed and tested companywide communication systems.
- Maintained a positive appearance of the store by assisting coworkers in keeping the store clean.
- Received HHA (Home Health Aide) certification and served as a caregiver for clientele.
- Certified Nurse Assistant (CNA) 1997-1998 New Grove Manor, East Orange, NJ Essex County Assist resident with ADLs.
- Provided end of life care for hospice patients.
- Assisted clients with personal care and ambulation Dispensed medications Scheduled appointments and accompanied clients to appointments Responsible for maintaining communication with clients
- Specialized in personal hygiene, meal preparation, feeding, ambulating, Hoyer -lift and accompanying to doctors' visits.
5. Highlight Your Call Center Representative Certifications On Resume
Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your call center representative resume:
- Certified Pharmacy Technician (CPhT)
- Professional Credit Associate (PCA)
- HIPAA Professional (HIPAAP)
- International Accredited Business Accountant (IABA)
- Certified Information Technology Professional (CITP)
- Certified Customer Service Representative (CCSR)
- Certified Network Computer Technician (CNCT)
- Certified Personal Trainer
- Certified Customer Service Specialist (CSS)
- Computer Service Technician (CST)
6. Finally, Add A Summary Or Objective Statement
A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.
Remember to address skills and experiences that are emphasized in the job description.
And if you’re looking for a high-paying job, here are jobs in the top places hiring now:
Five Key Resume Tips For Writing A Call Center Representative Resume:
Call Center Representative Jobs You Might Like
- High Paying Call Center Representative Jobs - $37K and Up
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Call Center Representative Resumes FAQs
What should I put on my resume for a call center job?
For a call center job resume, you should put experience and qualifications that highlight core skills needed for working in a call center, such as outstanding communication and problem-solving skills.