Customer Service Representative Resume Examples 2022

Research Summary. We analyzed 466,544 customer service representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Convergys and Alorica. Here are the key facts about customer service representative resumes to help you get the job:

The average customer service representative resume is 279 words long
The average customer service representative resume is 0.6 pages long based on 450 words per page.
Communication is the most common skill found on a customer service representative resume. It appears on 16.3% of resumes.

After learning about how to write a professional customer service representative resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Service Representative Resume Sample


Jerry Owens Customer Service Representative Contact Information Dallas, TX (990) 555-7028 [email protected] Skills Process Transactions Company Policies Customer Interaction Internet CPR Stock Room Customer Confidence Safe Environment Timely Fashion Customer Service


Employment History Customer Service Representative2015 - Present VerizonDallas, TX Review and adjust customer accounts as they relate to price plans and usage of their Cellular Service. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Resolved billing, product and Customer Service concerns, incorporated templates and original writings which also served as legal documents. Help customers understand their billing cycle and explain their bill to them. Customer Service Attendant2014 - 2015 AmazonSeattle, WA Resolved customer's inquiries and issues within company policies and guidelines. Answered telephone calls from clients who needed technical assistance with their Internet presence. Sales Clerk2013 - 2014 NordstromSeattle, WA Listened carefully to customers needs, identified solutions and engaged customer into buying. Demonstrated product knowledge through customer and employee interactions. Education High School Diploma 2013 - 2013


Zachary Weaver Customer Service Representative Contact Info San Jose, CA (700) 555-0050 [email protected] Skills InternetFront EndCustomer ServiceCustomer InformationTicket CounterWireless CustomersCustomer ComplaintsOffering AssistanceNew CustomersCustomer Accounts Employment History Customer Service Representative 2019 - Present AT&T San Jose, CA Perform alarm test of each device daily on sales floor. Worked with management to identify performance issues and assisted representatives with processing complex orders and respond to customer complaints. Served as a Lead Sales Support Representative and as Lead Cashier. Promoted from Senior Customer Service Representative. Customer Service Senior Associate 2016 - 2019 Sears Holdings San Jose, CA Removed items from dressing rooms and registers and placed back in correct spots on the sales floor Determined possible causes of customer complaints. Maintained sales floor/displays Cashiered Recovered merchandise Set new prices/tags Stock and shelf sales floor for opening of business day Stock merchandise on sales floor as well as backroom. Cashier sales floor worker and customer service Customer Service Clerk (Part-Time) 2015 - 2016 Ross Stores San Jose, CA Unload merchandise from boxes and make ready to be put on sales floor. Provide customer service, answer questions and handle special requests Complete customer check-out, collect funds, balance transactions Education Associate's Degree Business 2014 - 2016 San Jose State University San Jose, CA


Lisa Peters Customer Service Representative Orlando, FL (610) 555-7116 [email protected] Experience Customer Service Representative2016 - Present Connextions•Orlando, FL Sell product and place customer orders in computer system. Mobile Sales Representative2014 - 2016 Starting Point for Child Care and Early Education•Orlando, FL Well established product knowledge, as well as daily specials & promotional items. Provided valuable research while assisting clients directly via telephone communication. Promote products and increase sales on highlighted items Stock the store and set up displays for current promotions Daycare Provider Assistant (Part-Time)2013 - 2014 Starting Point for Child Care and Early Education•Orlando, FL Provided extended hours of child care Children ranged from ages 3 months- 13 years old Provided full-time child care services for one child Provided child's daily physical and emotional needs Maintained a safe and clean environment Prepare Meals Activities for the kids General Child Care Provide child care services for a variety of family members. Provided Care for three children Planned daily activities for children Prepared meals for children Made daily reports for parents regarding each child Skills Potential CustomersCommunicationCustomer Product ComplaintsAppropriate CurriculumRecreational ActivitiesRetail SalesAccount ProblemsService CallsStaff MeetingsProduct Knowledge Education Associate's Degree Business2012 - 2014 University of Central Florida•Orlando, FL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Entry level Customer Service Representative Resume example


Christina Robinson Associate Customer Service Representative Contact Information Indianapolis, IN (910) 555-8930 [email protected] Skills Company Policies Customer Service Safe Environment Sales Floor Store Policies Communication Product Knowledge Greeting Customers Store Signage Retail Sales


Employment History Associate Customer Service Representative2019 - Present StericycleIndianapolis, IN Manage customer accounts by auditing billing problems and issues and offering them solutions. Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges. Managed the integration of staff training, subscriber agreements and devices following the acquisition of several wireless communication providers. Customer Service Associate2018 - 2019 WalmartIndianapolis, IN Practiced and maintained store policies regarding payment and exchanges. Return any lost items promptly to service desk. Provided administrative assistance to Loss Prevention. Processed customer returns and exchanges, while following all company policies. Trained new employees on register procedure, company policies. Customer Service Associate/Cashier2009 - 2018 WalmartLas Vegas, NV Complied with all company policies and regulations. Education High School Diploma 2009 - 2009


Matthew White Associate Customer Service Representative Contact Info Columbus, OH (450) 555-4807 [email protected] Skills POSSales FloorProduct KnowledgeCurrent PromotionsCirculation DeskDocument DeliveryClerical TasksCustomer OrdersProblem ResolutionMicrofilm Equipment Employment History Associate Customer Service Representative 2017 - Present J. C. Penney Columbus, OH Handled cash and credit card transactions Explained pros and cons of various products Replenished stock on sales floor Trained new employees Assisted customers in finding shoes Stocked and tagged new merchandise Counted inventory Tracked daily and weekly sales goals Experience in crew style work environment Exceptional customer service Follow sales floor plans and complete set/sell planograms Cashier Assist customers with finding any specific items, following company policies on and off the sales floor. Customer Service Retail Associate 2016 - 2017 Macy's Long Beach, CA Cover sales floor and fitting rooms Open credit card accounts & handled cash Clean before and during opening Ring up customers, solve problems, zone area, provide customer service Library Assistant 2015 - 2016 California State University Long Beach, CA Maintain normal shelving operations Provided library patrons with excellent customer service Collected & returned book to shelves and completed stats & specialproject Load article/information into the computer systems to be sent to patron(s). Assisted students with library search methods, including internet, and LexisNexis. Supervised library workers while operating circulation desk and assisting patrons with book selections. Education High School Diploma 2015 - 2015


Judy Hayes Associate Customer Service Representative Houston, TX (710) 555-1890 [email protected] Experience Associate Customer Service Representative2016 - Present Lowe's•Houston, TX Assisted customers on sales floor and online. Monitored customer accounts and orders. Telemarketing Service Representative2015 - 2016 Lowe's•Houston, TX Provide exceptional customer service; maintain constant communication with vendors, installers and customers regarding special order sales and installation projects. Unload freight from receiving area and to pull pallets to the sales floor. Trained newly hired cashiers on accounting procedures and company policies. Food Service/Cashier2012 - 2015 McDonald's•Las Vegas, NV Placed special merchandise orders for customers.Crew Member, McDonalds Greet customers, expressed appreciation and invited customers to return to the store. Resolved customer complaints if needed. Skills CSRFood ProductsCustomer InteractionHigh VolumeKitchen EquipmentPOSMenu ItemsPotential CustomersCold LineCustomer Complaints Education High School Diploma 2012 - 2012

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How to make a job-winning resume:

Make sure to list hard and soft skills that are relevant to the position you're applying for on your resume. The top skills that customer service representatives should have on their resume are: communication, pos, customer service.
If you're applying for an entry-level customer service representative position and you have no work experience, you can include relevant classes you took in school.

Professional Customer Service Representative CV example


Kyle Gardner Customer Service Representative Supervisor Contact Information Houston, TX (840) 555-5767 [email protected] Skills Order Entry RN Medication Reminders Sales Floor PCR Medical Supplies Internet Icd-9 Company Standards Physician Orders


Employment History Customer Service Representative Supervisor2015 - Present D-R SERVICESHouston, TX Implemented company's first CRM solution resulting in improved business strategy, process, organization and customer relations. Document details of customer interaction into system while on the phone. Medical Assistant2013 - 2015 D-R SERVICESHouston, TX Completed 180 hours externship performing administrative and patient care tasks. Assisted physician with electrocardiograph (EKG), Echocardiogram and stress test. Documented patient care and related data into the medical record. Book patients in the rooms vitals,ekg's ect assist and all procedures. Prepare exam rooms, change bed paper, and restock supplies. Assisted in Oral Surgery, pre and post operative patient care. Certified Nurses' Aide2009 - 2013 Windsor CompaniesMcAllen, TX Give medications, administer insulin, first aid cares, and ADL Chart all patient care on charting kiosk. Take and record blood pressure and blood sugars. Nurses' Aide2008 - 2009 Windsor CompaniesMcAllen, TX Applied direct care to residents and assisted with adl's. Administered CPR when needed, took vital signs and dietary care. Assisted in the activities of daily living for dementia patients at a short-staffed Alzheimer's Center. Assisted residents to increase their independence by attending activities within the home and out of the facility. Education Some College Courses Nursing Assistants2008 - 2008 South Texas CollegeMcAllen, TX


Carol Davis Customer Service Representative Supervisor Contact Info Houston, TX (330) 555-2567 [email protected] Skills Trouble ShootingMedical RecordsQuality StandardsDefective ProductsPallet JackInspect PartsSafety ProceduresProduction ReportsStorage YardsPackage Orders Employment History Customer Service Representative Supervisor 2011 - Present Aetna Houston, TX Worked with Marketing and Actuary departments to establish new accounts. Handled correspondence and communication for center. Managed enrollments with health care plans and providers for recipients that received state funded insurance. Achieved all set sales goals while providing outstanding customer service. Medical Assistant 2005 - 2011 Texas Children's Hospital Houston, TX Recognized as one of the most successful regional businesses due to excellence in patient care and customer service. Maintain clean and sterilize all exam rooms. Collected monies - Coordinated patient care - Processed and completed checked-out of patients Secured a Certificate in Medical Administrative Assistant Provided clinical assistance to ensure exceptional patient care in a fast pace medical office. Assisted patients with understanding of the EOB (Explanation of Benefits). Machine Operator 2004 - 2005 Kelly Services Houston, TX Transport materials to assembly line Assemble and operate machines Maintain clean work environment helped keep the assembly line running sufficiently. Cleaned and maintained the assembly line appropriately. Packer/Shipper 2003 - 2004 Amazon Phoenix, AZ Pick, Pack, Rebin, Stowe, Return merchandise in the warehouse from customer orders from the online website. Pick customer orders on all levels of a multi-level mezzanine. Pick, Pack, Slam RF Scanner, set back, Scan, verify, box, Load and Unload trucks Picked orders using an RF scan gun. Education High School Diploma 2003 - 2003


Diana Butler Customer Service Representative Supervisor Palo Alto, CA (250) 555-0075 [email protected] Experience Customer Service Representative Supervisor2018 - Present Walmart•Palo Alto, CA Check to see if product is able to go to the sales floor. Answered customer calls, assisted in placing customer orders and taking customer complaints. Increased employee productivity emphasizing teamwork and streamlined communication. Managed cashiers, did daily cash reports, provided change and handled customer complaints. Maintain a cash drawer to make change for the cashiers and service desk. Executive Assistant2017 - 2018 HP•Palo Alto, CA Maintain and organize the website and database receivables. Set up a central database for all team presentations and business plans. Initiated and administered departmental SharePoint site. Updated various employee databases for employee reports for W2's, W4's, payroll checks and garnishment data for payroll. Coordinated confidential and international travel arrangements and itineraries. Receptionist2010 - 2017 Adecco Staffing, USA•Pleasanton, CA Fielded telephone calls, assessed customer needs, and researched the best prices for products. Prepare outgoing shipments for FedEx, UPS, DHL. Assist General Manager and office staff in administrative functions. Answer Phone Management of Appointments Filing and Scanning Files Greet Customers Assisting anyone that needs help Bakery Clerk2009 - 2010 Safeway•Pleasanton, CA Cut deli meats and cheeses to customer orders. Provide friendly and efficient customer service. Clean food preparation equipment, work areas, and counters. Committed to fulfilling Safeway customers' expectations of continual good customer service. Skills Financial StatementsTaking MessagesFront Desk AreaKronosPBXPatienceMedicaidStock ShelvesMenu ItemsGeneral Public Education High School Diploma 2009 - 2009

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Choose From 10+ Customizable Customer Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Customer Service Representative Resume

1. Add Contact Information To Your Customer Service Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Representative Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

28.3%

7.8%

6.6%

6.4%

Customer Service Representative Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Customer Service Representative Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3. Next, Create A Customer Service Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Representative Skills For Resume

Communication Skills
Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.
POS Skills
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Sales Floor Skills
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
Customer Information Skills
Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Top Skills for a Customer Service Representative

Source: Zippia.com

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

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4. List Your Customer Service Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Sales Clerk

J. C. Penney

Worked on a POS system.
Assisted customers in the selection of fine jewelry purchases; jewelry repairs, cleaning and inspection.
Promoted sales, credit apps, and jewelry insurance plans.
Welcomed customers to JC Penney Operated a cash register and had extensive knowledge of fine jewelry
Adjusted controls to guide, position, or move equipment, such as cranes, or booms.

Work History Example # 2

Telemarketing Sales Representative

Sprint

Managed over 800 mobile telecommunication accounts for CA, LV and Hawaii market.
Prepared reports and communication for senior management and clients.
Generated daily and weekly WIN reports.
Demonstrated, and explained telecommunication equipment, and provided innovative communications solutions to businesses and individuals alike within the market.
Provided a positive environment as well as positive energy to help sales representatives acquire new business.

Work History Example # 3

Customer Service Representative

Family Dollar

Ensured all HR incidents were tracked through a Remedy software called Magic Service Desk.
Defused several situations with communication alone (irate customer).
Interacted with clients and customers in a positive manner.
Developed effective relationships with all call center departments through clear communication.
Advised customers regarding maintenance of diverse software systems post production.

Work History Example # 4

Customer Service Representative

Xerox

Answered calls from Silver Script Medicare Part D customers.
Enrolled callers into their choice of three plans offered by SilverScript.
Supplied customers with written responses and information and followed up on customer communications.
Used POV, removed and replace parts, troubleshooting, Time sensitive, customer service oriented.
Communicated with customers via email or telephone to resolve issues with their Lenovo order(s).

5. Highlight Your Customer Service Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service representative resume:

Certified Pharmacy Technician (CPhT)
Certified Medical Office Manager (CMOM)
International Accredited Business Accountant (IABA)
Microsoft Office Specialist Master Certification (MOS)
Certified Customer Service Representative (CCSR)
Microsoft Certified Professional (MCP)
Certified Information Technology Professional (CITP)
Certified Coding Specialist (CCS)
HIPAA Professional (HIPAAP)
Patient Care Technician

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

Five Key Resume Tips For Writing A Customer Service Representative Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Promoted to phone operator trainer after 6 months to train new hires on how to use POS and online ordering systems.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Manage escalated customer service inquiries or complex issues by telephone, Internet or written correspondence.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Maintained a 78% conversion rate on cold calling and internet leads, goal was 62%.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Don't Have A Professional Resume?

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